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Technical Operations Center Manager

Employment Requirement: Employment Requirement: Colorado Public Radio (CPR) strives to maintain a workplace that keeps employees mentally and physically safe. CPR requires employees to be fully vaccinated against COVID-19 unless a medical or religious accommodation is timely requested and approved. All candidates offered a position at Colorado Public Radio will be required to comply with the COVID vaccine mandate and procedures prior to their first day of employment. 

Incumbent is expected to reside in Colorado.

Who We Are:

Colorado Public Radio is a non-profit 501(c)(3) organization that produces meaningful news, music, and cultural experiences to everyone in Colorado using the power of the human voice in all its forms. Roughly 95 percent of CPR’s funds come from the private support of listeners, businesses and foundations. For more information, visit www.cpr.org.

  • CPR News delivers in-depth, insightful and impartial news and information from around the world, across the nation and throughout Colorado, examining its relevance to our state and connecting it to our community.
  • CPR Classical takes listeners on an in-depth exploration of thoughtfully curated music – with an emphasis on Colorado’s classical community – providing context to a broad range of meaningful and compelling works from past to present.
  • Indie 102.3 takes listeners inside the world of new and independent music – exposing them to up-and-coming artists and highlighting Colorado’s local music scene.
  • Denverite is an online news source dedicated to Denver's curious and concerned.
  • KRCC is a public radio station in Colorado Springs, Colorado, serving Southern Colorado. KRCC is operated by Colorado Public Radio in partnership with Colorado College.

Our values inspire, inform and guide our everyday actions. They serve as a set of expectations and a promise we make to ourselves, our partners and audiences.

Creative • Curious • Ethical • Inclusive • Respectful

At Colorado Public Radio we are committed to cultivating and sustaining a diverse and inclusive workplace that helps us represent the voices of the communities within Colorado. We highly encourage individuals with unique contributions such as ethnicity, race, sex, gender identity, nation of origin, age, language, veteran status, color, religion, disability and sexual orientation to apply to our openings. CPR is an equal opportunity employer and welcomes everyone to our team.

Colorado Public Radio (CPR) is seeking a Technical Operations Center Manager.

About the Position:

The Technical Operations Center (TOC) Manager oversees and manages the TOC operations, TOC specialists and Traffic Analyst in ensuring quality control by monitoring services, troubleshooting broadcast systems, managing special coverage, ensuring ongoing scheduling of sponsorship spots and billing, assisting on-air and fundraising staff and responding to emergencies. This role supports CPR’s four main broadcast services - News, KRCC, Classical, and Indie - and the Sponsorship team. The TOC Manager will evaluate systems and with other technical leadership, determining the best tools to accomplish CPR broadcast system efficiency and effectiveness. 

This is not a remote position. The TOC Manager is expected to reside in the Denver Metro area upon starting. 

About You:

You are an adaptable manager with an understanding of audio automation, traffic and studio routing systems. You are an excellent verbal and written communicator and have a talent for explaining technical issues to generalists. You have attention to detail, experience troubleshooting studio and computer systems, the ability to stay calm in emergency situations, and a knack for helping your team members improve and diversify their skills. 

Minimum Qualifications:

  • A minimum of 5 years experience with operating and providing support for a studio control board, experience troubleshooting computer systems, and an understanding of audio automation, traffic and studio routing systems. 
  • A minimum of 3 years in management, with experience in growing and developing team members. 
  • Experience with using windows workstations, windows server operating systems, remote access software, and office productivity software. 
  • Excellent verbal and written communication skills and the ability to translate technical issues to staff with less technical familiarity. 
  • Experience remaining calm during emergency situations.
  • Detail and process oriented with experience in evaluating policies and procedures.
  • It’s preferred to have knowledge of public radio news and music formats and practices. 
  • It’s also preferred to have knowledge of FCC regulations for radio broadcasting. 
  • While not necessary for hire, the TOC Manager must attain their Society of Broadcast Engineers Certified Radio Operator certification within their first year.  

Education Equivalency:

  • Bachelor’s degree or a combination of equivalent education and experience.

Don't meet every single requirement? Research has shown that women, people of color and many marginalized communities are less likely to apply to jobs unless they meet every single qualification. At Colorado Public Radio, we are committed to building a diverse, inclusive, equitable and authentic workplace. If you're excited about this role, but your past experience doesn't perfectly align with every qualification in the job posting, we encourage you to still apply.

Benefits:

Colorado Public Radio is proud to offer a comprehensive benefits package that reflects our culture of caring. Our employees have access to: 100 percent employer paid individual health, dental, life, and disability coverage; an outstanding paid family medical leave policy plus paid holidays and a very generous sick, vacation, and personal time off plan; voluntary offerings such as vision; a retirement plan with no waiting or vesting periods; flexible schedules; engagement and development opportunities; and a casual atmosphere.

Position Information:

Position Type: Full-time

Hiring Range: $80,500 - $107,300

Structure Title: Manager, Master Control Operation

Starting Pay: based on education and experience.

Application Requirements:

Click here to apply (https://secure.entertimeonline.com/ta/MOPBC0031.careers?ApplyToJob=654482052). Please upload a resume and answer all required application questions.

Incomplete Applications will not be considered.

Application Deadline: By 10 am on August 24th, 2024

At Colorado Public Radio we are committed to cultivating and sustaining a diverse and inclusive workplace that helps us represent the voices of the communities within Colorado. We highly encourage candidates with unique contributions such as ethnicity, race, sex, gender identity, nation of origin, age, language, veteran status, color, religion, disability and sexual orientation to apply to our openings. CPR is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.